‘T-Mobile’ Archive

The Official Android Mobile Device Unlock App

To make the unlock process easier, the Mobile Device Unlock app had been pre-installed by two major carriers in the US, T- Mobile and MetroPCS. Through this app, we are now able to remotely register any IMEI as “Eligible” in your carrier’s database without the need for an unlock code. However, this only works on compatible devices, please visit list at the bottom.

Good news! Turn around is less than 2 business days!

How does it work?

 

Select one of these two services below to unlock with “Mobile Device Unlock

Mobile Device Unlock Service for T-Mobile Mobile Device Unlock App for MetroPCS

  1. From that Application list, tap Device Unlock.
  2. Tap Continue.
  3. Choose the desired device unlock type: Permanent Unlock
  4. If successful, restart the device to apply the settings.

Note: If you do not restart the device, you will have a persistent alert in the notification tray.) 

How to use android official mobile device unlock app

You need not visit any T-Mobile or MetroPCS store to get your device unlocked. The Mobile Device Unlock app allows an unlock request right where you are at the moment.

 

However, please note the following preconditions for us to successfully unlock your device:
1. The Mobile Device Unlock app works only with MetroPCS and T-Mobile devices. Any device from another carrier will not unlock using this process.
2. Make sure your phone is “clean”; not blacklisted nor reported as lost or stolen. We don’t have any blacklist “cleaning” service and there’s no refund if your phone is blacklisted.
3. Before you order, make sure that the error you are getting when trying to use the app for unlocking is, “Unlock Failed: This mobile wireless device is not eligible for unlocking. For Device Unlock eligibility details, please go online or contact Customer Care.
4. If you are getting a different error, please check troubleshooting steps before you order any unlock from us. We will not be able to fulfill any unlock request unless your other phone issues are fixed.
5. Make sure you are ordering the right unlock service for your phone/device, choose your carrier correctly.
6. Make sure your phone can communicate with “Device Unlock App” server BEFORE you make any unlock order from us. If you are getting a “Serving not responding, please try again later” error, it means that your phone isn’t communicating with your carrier’s server. Check troubleshooting steps for more.
7. Make sure your phone is with its original software and IMEI. If you installed a custom software prior to your unlock order, it will not be possible for the app to work. Also, make sure that your phone has the latest software. There’s no refund for unsupported software fault.
8. Before starting the unlock process on your mobile phone, make sure that you have an active 3G/ 4G/ LTE or wifi connection. If your internet connection isn’t reliable, there’s a possibility that the unlock will be unsuccessful. We can’t retract the process, so we need to do it right the first time. There’s no refund for an unreliable internet or data fault.
9. Once you receive an email notification from us, make sure you follow all the necessary instructions or order prerequisites, take note that it varies per carrier, but we always ask everyone to try to unlock their device using the app before proceeding with their order. This way we will know the exact error that you are getting for us to know whether your device can be unlocked with us.
10. If in case, you have not followed all the instructions or have withheld important information from us that caused the unlock process to be unsuccessful, we will be unable to provide any refund.
11. Make sure your device memory is managed properly, and clear all cache.
12. Always restart your device after the unlock process. You’ll have to see a pop up every now and then.

 

Error Types and Troubleshooting Steps

Error Message Information / Troubleshooting
Device not recognized by your service provider. Please call customer care.
  • Rooting your device will disable the unlock application
  • Download the latest T-Mobile software to continue
Data corrupted during transfer. Please try again.Error during data transfer. Please try again.
  • Ensure the device has stable mobile signal
  • Restart the device and try again
Server not responding. Please try again later.
  • No response is received from the server
  • Try using an alternate internet connection
Failure in processing the request. Please reboot device and try again.
  • Ensure that your device has sufficient memory
  • Restart the device and try again
Unlock Failed: Unlock Approved : Mobile Device is permanently unlocked
  • Solution 1: Perform a hard reset and attempt a second unlock.
  • Solution 2: Perform 2 consecutive hard reset without attempting the unlock and once the second hard reset has been performed attempt the unlock again.
  • Make sure phone has latest Android version available for that device.
No internet connection available. Please try again when internet connection is available.
  • No internet connection is available:
    • Device is not connected to 3G/4G LTE.
    • A non-compatible SIM card is being used,
Unable to connect to the server at this time. Please try back again later.
  • Update the app using the Play Store
  • Attempt the unlock using the mobile network.
Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.
  • The device is not eligible for unlock. (Order the Unlock Service from UnlockBase)
Unlock Failed : System maintenance error, try again later.
  • System Maintenance is currently underway
  • Wait and try again later
Failure in applying the unlock settings. Please try again.
  • The device must be connected to the mobile network (including domestic and international roaming)
  • Disconnect from Wi-Fi and try again.

 

List of Compatible Devices By Carrier

Supported Models from T-Mobile USA Supported Models from MetroPCS USA
  • Alcatel OneTouch Evolve (OT-5024N),
  • Alcatel OneTouch Fierce 4 (OT-5056N),
  • Alcatel OneTouch Fierce XL (OT-5054W),
  • Alcatel OneTouch POP Astro (OT-5042T),
  • Alcatel GO FLIP (OT-4044W),
  • Coolpad Catalyst (3622A),
  • Coolpad Defiant,
  • Coolpad Rogue (3320A),
  • HTC 10,
  • HTC One M9,
  • HTC Desire 530,
  • HTC Desire 626s,
  • Kyocera Hydro LIFE (C6530),
  • Kyocera Hydro Wave (C6740),
  • Kyocera DuraForce PRO,
  • Kyocera DuraForce XD (E6790),
  • LG Aristo (M210),
  • LG G Stylo (H631),
  • LG G4 (H811),
  • LG G5 (H830),
  • LG G6 (H872),
  • LG K7 (K330),
  • LG K10 (K428SG),
  • LG K20 Plus (TP260),
  • LG Leon LTE (H345),
  • LG Stylo 2 Plus (K550),
  • LG Stylo 3 PLUS (TP450),
  • LG V10 (H901),
  • LG V20 (H918),
  • Motorola moto e⁴,
  • Motorola Moto Z Force,
  • Samsung Galaxy Avant (SM-G386T),
  • Samsung Galaxy J3 Prime (SM-J327T),
  • Samsung Galaxy J7 (SM-J700T),
  • Samsung Galaxy J7 Prime (SM-J727T),
  • Samsung Galaxy On5 (SM-G550T),
  • Samsung Galaxy S6 (SM-G920T),
  • Samsung Galaxy S6 Edge (SM-G925T),
  • Samsung Galaxy S6 Edge+ (SM-G928T),
  • Samsung Galaxy S7 (SM-G930T),
  • Samsung Galaxy S7 Edge (SM-G935T),
  • Samsung Galaxy S8 (SM-G950T),
  • Samsung Galaxy S8+ (SM-G955T),
  • Samsung Galaxy Note 5 (SM-N920T),
  • Samsung Galaxy Note 7 (SM-N930T),
  • Samsung Galaxy Note 8 (SM-N950T),
  • Samsung Galaxy Grand Prime (SM-G530T),
  • Samsung Galaxy Core Prime (SM-G360T),
  • Sony Xperia Z3 (D6616),
  • T-Mobile REVVL,
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Obsidian (Z820),
  • ZTE Zinger (Z667T),
  • ZTE Zmax Pro (Z981).
  • Alcatel A30 Fierce,
  • Alcatel One TouchFierce XL (OT-5054N),
  • Alcatel One TouchFierce 4 (OT-5056N),
  • Alcatel TRU (OT-5065N),
  • Coolpad Catalyst (3622A),
  • Coolpad Defiant,
  • HTC Desire 530,
  • HTC Desire 626s,
  • Kyocera Hydro ELITE (C6740 & C6740N),
  • LG Aristo (MS210),
  • LG Leon 4G LTE (MS345),
  • LG G Stylo (MS631),
  • LG K7 (MS330),
  • LG K10 (MS428),
  • LG K20 Plus (MP260),
  • LG G Stylo (MS631),
  • LG Stylo 2 Plus (MS550),
  • LG Stylo 3 PLUS (MP450),
  • Motorola moto e⁴,
  • Samsung Galaxy J3 Prime (SM-J327T1),
  • Samsung Galaxy J7 (SM-J700T1),
  • Samsung Galaxy J7 Prime (SM-J727T1),
  • Samsung Galaxy On5 (SM-G550T1),
  • Samsung Galaxy S7 (SM-G930T1),
  • Samsung Galaxy S8 (SM-G950T1),
  • Samsung Galaxy S8+ (SM-G955T1),
  • Samsung Galaxy Core Prime (SM-G360T1),
  • Samsung Galaxy Grand Prime (SM-G530T1),
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Blade Z Max (Z982),
  • ZTE Obsidian (Z820),
  • ZTE Zmax Pro (Z981).

 

Select one of these two services below to unlock with “Mobile Device Unlock

Mobile Device Unlock Service for T-Mobile Mobile Device Unlock App for MetroPCS

Mobile Device Unlock App (Android) - Troubleshooting

Device Unlock is an Android app that allows you to request and apply a mobile device unlock directly from the device. This allows you to automatically apply Mobile Device Unlock to the device without using a manual code. When your phone is locked with “Mobile Device Unlock” it’s totally useless to order an unlock code.

Only supported devices (see below) may download the app or have it pre-installed. Supported devices may download the app from: Google Play.

Supported Models from T-Mobile USA Supported Models from MetroPCS USA
  • Alcatel OneTouch Evolve (OT-5024N),
  • Alcatel OneTouch Fierce 4 (OT-5056N),
  • Alcatel OneTouch Fierce XL (OT-5054W),
  • Alcatel OneTouch POP Astro (OT-5042T),
  • Alcatel GO FLIP (OT-4044W),
  • Coolpad Catalyst (3622A),
  • Coolpad Defiant,
  • Coolpad Rogue (3320A),
  • HTC 10,
  • HTC One M9,
  • HTC Desire 530,
  • HTC Desire 626s,
  • Kyocera Hydro LIFE (C6530),
  • Kyocera Hydro Wave (C6740),
  • Kyocera DuraForce PRO,
  • Kyocera DuraForce XD (E6790),
  • LG Aristo (M210),
  • LG G Stylo (H631),
  • LG G4 (H811),
  • LG G5 (H830),
  • LG G6 (H872),
  • LG K7 (K330),
  • LG K10 (K428SG),
  • LG K20 Plus (TP260),
  • LG Leon LTE (H345),
  • LG Stylo 2 Plus (K550),
  • LG Stylo 3 PLUS (TP450),
  • LG V10 (H901),
  • LG V20 (H918),
  • Motorola moto e⁴,
  • Motorola Moto Z Force,
  • Samsung Galaxy Avant (SM-G386T),
  • Samsung Galaxy J3 Prime (SM-J327T),
  • Samsung Galaxy J7 (SM-J700T),
  • Samsung Galaxy J7 Prime (SM-J727T),
  • Samsung Galaxy On5 (SM-G550T),
  • Samsung Galaxy S6 (SM-G920T),
  • Samsung Galaxy S6 Edge (SM-G925T),
  • Samsung Galaxy S6 Edge+ (SM-G928T),
  • Samsung Galaxy S7 (SM-G930T),
  • Samsung Galaxy S7 Edge (SM-G935T),
  • Samsung Galaxy S8 (SM-G950T),
  • Samsung Galaxy S8+ (SM-G955T),
  • Samsung Galaxy Note 5 (SM-N920T),
  • Samsung Galaxy Note 7 (SM-N930T),
  • Samsung Galaxy Note 8 (SM-N950T),
  • Samsung Galaxy Grand Prime (SM-G530T),
  • Samsung Galaxy Core Prime (SM-G360T),
  • Sony Xperia Z3 (D6616),
  • T-Mobile REVVL,
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Obsidian (Z820),
  • ZTE Zinger (Z667T),
  • ZTE Zmax Pro (Z981).
  • Alcatel A30 Fierce,
  • Alcatel One TouchFierce XL (OT-5054N),
  • Alcatel One TouchFierce 4 (OT-5056N),
  • Alcatel TRU (OT-5065N),
  • Coolpad Catalyst (3622A),
  • Coolpad Defiant,
  • HTC Desire 530,
  • HTC Desire 626s,
  • Kyocera Hydro ELITE (C6740 & C6740N),
  • LG Aristo (MS210),
  • LG Leon 4G LTE (MS345),
  • LG G Stylo (MS631),
  • LG K7 (MS330),
  • LG K10 (MS428),
  • LG K20 Plus (MP260),
  • LG G Stylo (MS631),
  • LG Stylo 2 Plus (MS550),
  • LG Stylo 3 PLUS (MP450),
  • Motorola moto e⁴,
  • Samsung Galaxy J3 Prime (SM-J327T1),
  • Samsung Galaxy J7 (SM-J700T1),
  • Samsung Galaxy J7 Prime (SM-J727T1),
  • Samsung Galaxy On5 (SM-G550T1),
  • Samsung Galaxy S7 (SM-G930T1),
  • Samsung Galaxy S8 (SM-G950T1),
  • Samsung Galaxy S8+ (SM-G955T1),
  • Samsung Galaxy Core Prime (SM-G360T1),
  • Samsung Galaxy Grand Prime (SM-G530T1),
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Blade Z Max (Z982),
  • ZTE Obsidian (Z820),
  • ZTE Zmax Pro (Z981).

It’s very important to order the unlock service of your Cell Phone using the correct service.

Mobile Device Unlock App for T-Mobile Mobile Device Unlock App for MetroPCS

How to apply a “Mobile Device Unlock”

  1. From that Application list, tap Device Unlock.
  2. Tap Continue.
  3. Choose the desired device unlock type: Permanent Unlock
  4. If successful, restart the device to apply the settings.

Note: If you do not restart the device, you will have a persistent alert in the notification tray.

 

Troubleshooting “Mobile Device Unlock” app

  1. Check that you have an active data connection.
  2. Clear the application cache.
  3. Check that the device memory is properly managed.
  4. Restart the device and try again.

If you receive an error, review the following table for troubleshooting:

Error Message Information / Troubleshooting
Device not recognized by your service provider. Please call customer care.
  • Rooting your device will disable the unlock application
  • Download the latest T-Mobile software to continue
Data corrupted during transfer. Please try again.Error during data transfer. Please try again.
  • Ensure the device has stable mobile signal
  • Restart the device and try again
Server not responding. Please try again later.
  • No response is received from the server
  • Try using an alternate internet connection
Failure in processing the request. Please reboot device and try again.
  • Ensure that your device has sufficient memory
  • Restart the device and try again
Unlock Failed: Unlock Approved : Mobile Device is permanently unlocked
  • Solution 1: Perform a hard reset and attempt a second unlock.
  • Solution 2: Perform 2 consecutive hard reset without attempting the unlock and once the second hard reset has been performed attempt the unlock again.
  • Make sure phone has latest Android version available for that device.
No internet connection available. Please try again when internet connection is available.
  • No internet connection is available:
    • Device is not connected to 3G/4G LTE.
    • A non-compatible SIM card is being used,
Unable to connect to the server at this time. Please try back again later.
  • Update the app using the Play Store
  • Attempt the unlock using the mobile network.
Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.
  • The device is not eligible for unlock. (Order the Unlock Service from UnlockBase)
Unlock Failed : System maintenance error, try again later.
  • System Maintenance is currently underway
  • Wait and try again later
Failure in applying the unlock settings. Please try again.
  • The device must be connected to the mobile network (including domestic and international roaming)
  • Disconnect from Wi-Fi and try again.

 

  1. Make sure you use the original Stock ROM (no custom Firmware like CyanogenMod, or Unbranded ROM).
  2. Make sure you’re using the latest version of Firmware for your Cell Phone.
  3. Finally (after upgrade) perform a Hard Reset on your Cell Phone.
  4. Turn off 3G/LTE and force the use of a local WiFi Hotspot.
  5. Make sure you use home Wifi (and not a public/company WiFi since they might limit somehow your internet usage).

 

Select one of these two services below to unlock with “Mobile Device Unlock

Mobile Device Unlock App for MetroPCS   Mobile Device Unlock Service for T-Mobile

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