‘T-Mobile’ Archive

How To SIM Unlock a T-Mobile Android Phone

 

 

Do you want to use your mobile phone abroad or do you want to unlock your mobile device for use on other carriers? If you bought your mobile device from T-Mobile or if you are currently using a T-Mobile-enabled phone, we’ve prepared a complete guide to SIM unlock your phone on a legal and easy wayPhone be used with other carriers without T Mobile intervention

Most of the mobile carriers nowadays have pre-installed programs or softwares that prohibits mobile devices to be used on another carrier. So, if you plan to switch carriers using the same mobile device you need to get a SIM Unlock code.

And just like most carriers, T-Mobile also programmed their mobile phones this way. Let’s explore how you can unlock your mobile device through the guidelines we will discuss below.

 

Network Compatibility

 

Make sure the mobile phone you wish to use with another carrier is compatible with their network. Take note that even if you find your phone model on their website, phones/mobile devices purchased from T-Mobile has specific version numbers- that means some of your phone’s functionality/features may or may not work fully on the network you want to switch to.

Verizon and Sprint uses CDMA technology, while AT&T and T-Mobile use GSM technology for their networks. You can’t use a GSM phone on a CDMA network, and likewise, a CDMA phone can’t be use on a GSM network.

Do not confuse yourself on a CDMA phone with a sim card slot. Some CDMA phones have sim slots to be simultaneously used on the 4G LTE towers of carriers like Sprint or Verizon, but it doesn’t necessarily mean this phone can work on a carrier with a GSM network that uses sim cards to work.

 

SIM Unlock Legality

 

Unlocking a mobile device is fully legalized in the US. If you are using a T-Mobile phone, they will even allow you to have your phone temporarily unlocked (for travel, etc) depending on your eligibility.

Like T-Mobile, almost all carriers around the world (except those from European countries) tie up your phone’s unlock eligibility on a specific number of months that you have used up their service. It’s usually 90 days (3 months) after activation that they allow you to unlock your phone through them if you are still in a contract (postpaid).

Some service providers, however, do not allow you to unlock your phone without paying your phone’s remaining device balance- if you are still in a contract. Being in a contract means they have subsidized your phone for X number of months, and this ultimately means that if you haven’t finished your contract, you will pay for the device balance equivalent to the subsidized amount on the remaining number of months left before your contract ends.UnlockBase third-party SIM unlock service provider

T-Mobile also has a specific set of policies regarding device unlock which we will cover in the next section.

 

Unlocking With T-Mobile Customer Service: What to Expect

 

Ok, now this is probably the first tick box you have in mind and bet you already tried calling customer service, but have pleaded to no avail. Before you raise your eyebrows, let’s first go through the T-Mobile unlock requirements and policies for those who haven’t tried their luck with cx svc.T-Mobile Eligibility Requirements For Both Account And Device

That’s quite a long list, but what we must take note is that T-Mobile does ask for the device to be paid in full for EIP or postpaid accounts. That’s one route you can go, but good news, you have another option! And that is to use a third party unlock service provider.

Here at UnlockBase, we help you get your unlock code quick and at an affordable rate. To make it clear once and for all, WE DON’T REQUIRE YOU TO QUALIFY ON ANY T-MOBILE UNLOCK POLICY. We have a different set of unlock eligibility requirements and we will discuss that on the latter part of this article.

Going back, T-Mobile used to provide SIM unlock codes, but to avoid errors and to make things easier, they have created the Mobile Device Unlock App and pre-installed it on your phone. Let’s go through the Mobile Device Unlock App on the next section.

 

How To Use The Mobile Device Unlock App

 

With the Mobile Device Unlock App, you will no longer need to go to a physical store or contact customer service as the app lets you unlock your phone with just one tap. If you think your account is eligible and qualified on all the T-Mobile Unlock requirements, you will be able to request for unlock conveniently.

 

There’s no need to enter any code, just tap and request for unlock. Easy as that.

The only caveat is this app is ONLY available ON ANDROID devices.

You have two unlock options, Temporary or Permanent. If you are travelling or just want to temporarily use a non- T-Mobile SIM card on your phone, you can opt for the Temporary Unlock.

If your temporary unlock request expires, you will receive an expiration message. If you change your mind and want to unlock your mobile permanently, you have to wait for your Temporary Unlock to expire.

If you want to Permanently unlock your phone, you can tap on the Permanent Unlock option. If successful, the app will automatically uninstall on your mobile and you only need to restart the phone to get rid of the pop-up notification.How to Use The T-Mobile Device Unlock App

Unlocking Through UnlockBase: What You Need To Know

 

As mentioned earlier, at UnlockBase, we don’t require you to qualify for any specific unlock eligibility requirement according to the T-Mobile policies. We do have our own set of Unlock Eligibility requirements that are prerequisites prior to finalizing your unlock order.

These prerequisites make sure that the unlock process will be smooth, easy, and fast.

We only want to eliminate any factors that may complicate the unlock process or that may cause the unlock to fail. If you qualify to all our unlock eligibility requirements, you are assured of a refund in case the unlikely event happens and the unlock failed.

For Android devices which support the Mobile Device Unlock App, we can remotely enter your IMEI on the T-Mobile server and get your phone unlocked within 3-5 business days.

 

If you are using an iOS (iPhone) device from T-Mobile, there’s also no need to enter an unlock code. However, unlocking an iPhone is a completely different process. Go here to see how it’s done.

 

We already have discussed how we unlock your device through the Mobile Device Unlock App on a previous blog post. It includes the supported devices, the troubleshooting steps, and all the how-tos on unlocking your phone.

The Unlock Eligibility requirements vary per phone model (we will give you a copy of this via email before confirming your order), but to give you an idea, here’s a few of the general requirements we ask before we proceed.

 

✔  Make sure your mobile device is CLEAN, NOT REPORTED LOST OR STOLEN

✔  Make sure to try first a Permanent Unlock on your phone before confirming your order, please follow the steps listed earlier. Confirm your order only when your error is like this:  “Unlock Failed: This mobile wireless device is not eligible for unlocking. For Device Unlock eligibility details, please go online or contact Customer Care.

✔  We can’t process an unlock unless you fix all other errors on your mobile.

✔  Make sure your phone is connected to the server before continuing. If you are getting an error that says “Server not responding, try again later”,  it means your phone is not communicating to the server. Either you have weak mobile data signal or your WiFi connection is not strong and steady.

✔  Make sure your phone is running on its original software and not on a Custom OS. Rooted devices, or a mobile device that is running on a Custom OS, will not be recognized by the server and will not be unlocked.

 

If you are ready to unlock your phone, take note of your mobile’s IMEI (International Mobile Equipment Identity). This serves as your mobile’s unique serial number and this is the only thing we will need to get your T-Mobile device successfully unlocked.

 

To get your IMEI, simply dial *#06# on your dial pad.

Go here, to start your order.

 

Mobile Device Unlock App for T-Mobile

 

Once we receive your order, we will be sending you a form through an email that enlists all the unlock eligibility requirements. Again, it varies per phone model, so make sure to follow and tick all the corresponding boxes.

Sending the form back to us means that you agree to the terms and conditions stated therein. Furthermore, sending the form back to us means that you are confirming your order.

Once received,  we will also send you back the unlock instructions and possible troubleshooting steps. Your IMEI will now be in queue, and since we have a thousand unlock orders per day, we hope you will comply with the 3-5 business days delivery or as the stated turnaround time on your order confirmation email.

Since this is a digital service, we will not be able to refund you when you change your mind during the waiting period. All orders are considered final as we are sending them to our suppliers as well.

Should the unlikely happen that your device was not successfully unlocked, and provided that the circumstances are outside the Eligibility requirements we have agreed upon, we will refund you 100% of the money that you paid for the service.

We will try our best to provide you support and answer your questions immediately during the unlock process. Our tech and customer service team are ready to help you 24/7. If you find yourself lost or confused during the unlock process, don’t hesitate to shoot us an email.

 

Takeaway

 

Unlocking a T-Mobile Android device is pretty easy and straightforward. Through the use of the Mobile Device Unlock App you can now unlock your phone with just one tap. Easy, fast, and convenient – UnlockBase can help you with all your mobile unlock needs.

Do you think we missed something? Please tell us on the comments section down below.

 

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Top 5 Best T-Mobile Steals For The Holidays

 

T-Mobile is one of the largest service provider in the US and they have widespread coverage in either side of the country – even expanding it down to Mexico and a part of Canada. T-Mobile price plans are also remarkably low and budget-friendly for the average Joe, which helped them amass subscribers more than its competitors.

T-Mobile’s 4G LTE improvement rollout is set to finish by the end of 2017, reassuring the fastest and the best connection even in the suburbs and the rural areas. That’s not the only thing T-Mobile prepared for everyone for the holiday seasons, though.

Brace yourselves, here are the top 5 gadget steals and deals from T-Mobile:

 

1. Get One. Gift One. (LG and Samsung)

 

Get One. Gift One. (LG and Samsung)

 

As if switching to T-Mobile’s fast network isn’t sweet enough, they are giving a free Samsung flagship phone of equal or lesser value when you buy one Samsung phone and switch to them or add a new line of service with a qualifying rate plan!

With their BOGO (Buy One, Get One) promo, you only need to have one phone on EIP (Equipment Installment Plan) attached to the new line of service and you’re free to do whatever you want to do with the gift phone you have. Either you want to unlock your Samsung or *upgrade the device on other existing lines in your account.

Upon purchase, you will pay the downpayment for one device and the applicable taxes for both. Do note that you are going to pay for both the remaining device balance when you cancel your service before the 24-month contract ends. Nonetheless, T-Mobile plans for Samsung are easy on the pocket, and if you have more questions about the promotion and how to redeem it, check here.

If you’re not in love with Samsung flagships, this BOGO offer is also available on LG flagship devices. You can now get your hands on the LG V30 and other LG flagships without worrying so much about the costly month-to-month bills.

If you are torn in between these two Android giants, reading about LG V30 and Samsung Note 8 or maybe looking at the price plans is going to help you decide.

 

Device Downpayment Price Plan
Samsung
Samsung Note 8 $100 $30/mo for 24 months
Samsung Galaxy S8 Active $100 $30/mo for 24 months
Samsung Galaxy S8+ $100 $30/mo for 24 months
Samsung Galaxy S8 $30 $30/mo for 24 months
LG
LG V30 $80 $30/mo for 24 months
LG V30+ $130 $30/mo for 24 months
LG G6 $20 $20/mo for 24 months
LG V20 $0 $16/mo for 24 months

 

LG flagships are surely a bargain!

 

2. Beats at 30% Off

 

Beats at 30% Off

 

If you are the audiophile hoping to see a miraculous discount on your smartphone’s grandest accessories, then you’re in good luck! T-Mobile offers up to 30% discount on all Beats headphones and you can even get up to $60 off of the beat you want to bring home.

If you have awesome credit, you can get these headphones for zero down payment! Powerbeats3 wireless earphones starts at $6.67 per month for 24 months. While Beats Solo3 Wireless headphones and Wireless On-Ear headphones starts at $10 per month for 24 months.

Your majestic Beats Studio3 Wireless Over-Ear headphones starts at $14.59 monthly on a 24-month contract. These Beats prices are unbeatably low!

This is a limited time offer and if you want to know more about it, go here. You’re very welcome.

 

3. Save $50 on Apple Watch Series 3

 

Save $50 on Apple Watch Series 3

 

If you want connectivity on the go, T-Mobile also offers a $50 discount on Apple Watch Series 3 starting December 8 this year. This is for a limited time only and you need to purchase your device under the EIP (Equipment Installment Plan) and put your line on a qualified plan to be eligible for this offer.

The only caveat though is the credits stop when you cancel your service before the 24-month contract. You can’t also combine this promo with other promos like having 3 months of free service when you purchase this device.

Here are the plan rates for all 4 different models of the Apple Watch Series 3:

 

Model Downpayment Monthly Plan
Apple Watch Series 3 42mm $0.00 $17.92/mo
Apple Watch Series 3 38mm $0.00 $16.67/mo
Apple Watch Nike+ 42mm $0.00 $17.92/mo
Apple Watch Nike+ 38mm $0.00 $16.67/mo

 

4. Free Insta-Share Projector Moto Mod

 

Free Insta-Share Projector Moto Mod

 

If you are won over by the modular capacity of Motorola Moto Z2 Force, you are probably also drooling over the modular accessories you want to connect.

Well, today you must be very lucky because when you buy Moto Z2 Force with T-Mobile, you will get an Insta-Share Projector for FREE! Let me tell you how.

This is another limited time offer and this runs between November 22 and December 31, 2017 only. If you buy your Moto Z2 Force in between these dates you will be qualified for this T-Mobile and Motorola promo.

You only need your phone’s IMEI and pictures of your phone’s box and receipt of purchase. Go to this pageon or before January 28,2018 at 11:59:59 PM ET and enter the necessary details it needs. Complete the form and fill in your shipping address right.

You can also visit this page if you have additional questions about the promo.

 

5. Zero Down for All!

 

Zero down for All!

 

Are you looking for a mid-range, high-quality phone you can own with zero down?

T-Mobile not only has 1 (one) but 4 (four) different phones you can choose from! If this isn’t good news enough, did you know you can have them at a beastly low 18-month contract under $10 bucks?

Here are your options:

 

Model Downpayment Monthly Plan
T-Mobile REVVL Plus $0.00 $10/mo, 18 mos.
T-Mobile REVVL $0.00 $6/mo, 18 mos.
LG K20 plus $0.00 $9/mo, 18 mos.
Samsung Galaxy J3 Prime $0.00 $7/mo, 18 mos.

 

Takeaway

There you have it folks. Let’s embrace the holidays with this bonanza from T-Mobile. Enjoy your holidays and have a great new year!

If you have questions about your phone’s SIM unlocking needs, Unlockbase has got your back. Don’t hesitate to shoot us a message anytime. We’ll cater them anytime of the day for yah!

How To Unlock a ZTE Device

 

Unlocking your ZTE device should be easy and straightforward. In fact, just like any other phone brand, you only need three things to get your ZTE device successfully and permanently unlocked.

  1. Non- carrier SIM card
  2. Your phone’s IMEI number (Dial*#06#)
  3. IMEI Status (Make sure your phone is not blacklisted or reported lost or stolen)

 

If you have these ready, you can then order an unlock code specifically for your phone. We usually send you 3 or more codes as we see necessary, but in most cases, you will only use one code which is the NCK code or the Network Code Key or simply the unlock code.

 

Codes You Will Receive:

  • Unfreeze Code
  • Reset Key
  • Service Provider Code
  • Network Code (NCK)

 

All the other codes will be used depending on how your phone reacts with a non -carrier SIM card the moment you turn it on. Just simply follow the instruction that your phone prompts you to do. If in case, you are lost or you need help, you can always contact our customer service team via live chat or email.

 

How To Unlock ZTE Through An Unlock Code

How To Unlock ZTE Through An Unlock Code

 

  1. Insert SIM card from a source different than your original Service Provider (i.e. if you have a Rogers phone, use a non-Rogers SIM card)
  2. Phone will ask you to enter SIM unlock PIN
  3. Enter unlock code
  4. Your ZTE phone will be unlocked!

That’s how easy it is! If you want to unlock your phone now, just go to this page and choose your device model number correctly. You will be prompted to enter your IMEI number and your carrier’s information. Just follow through the process and you will receive an email confirmation from us about your payment.

Our email confirmation will inform you about the turn around time for us to generate an unlock code specifically for your phone. It will also contain the instructions necessary to get your phone permanently unlocked.

 

How To Unlock ZTE Through Mobile Device Unlock App (MetroPCS and T-Mobile USA)

How To Unlock ZTE Through Mobile Device Unlock App (MetroPCS and T Mobile USA)

 

If you got your phone through MetroPCS and T-Mobile USA, it is most likely that you will not need to buy an unlock code because your phone has a pre-installed app that will unlock your phone without a code. This pre-installed app is what the Mobile Device Unlock App.

If you have the Mobile Device Unlock App on your phone, try to unlock your phone using the app.

  1. From that application list, tap on Device Unlock.
  2. Hit Continue.
  3. Choose Permanent Unlock.

 

Your device will give you two possible prompts if your phone is off-contract or eligible for unlock by your carrier it will unlock successfully and it will ask you to restart your phone. If it otherwise tells you,

 

“Unlock Failed: This mobile wireless device is not eligible for unlocking. For Device Unlock eligibility details, please go online or contact Customer Care.”

 

It means that your phone is not yet eligible for unlock by your carrier. If you are seeing a different kind of error, you can look up the troubleshooting steps here.

If this is the error you get, you don’t need to go to the MetroPCS or T-Mobile store to get your phone unlocked. We can remotely register your IMEI to your carrier’s database, just click on your carrier below and choose your device make and model correctly.

 

Mobile Device Unlock App for MetroPCS   Mobile Device Unlock Service for T-Mobile

Pick your carrier correctly and just follow through our order process. You will receive an email confirmation from us and this will guide you throughout the unlocking process.

 

Do note that if you have withheld information from us, like your IMEI status, or if your device is running on a custom OS (Cyanogen, Avatar) that may affect the unlock process, that will remove your eligibility for a refund. Please inform us ahead of time if your device is blacklisted or reported lost or stolen so that we can set proper expectations and if we can unlock your phone. 

 

If in case you feel lost or you need help, we have 24-hour support that can answer your questions through live chat or email. Don’t hesitate to shoot us a message anytime.

Contact UnlockBase

The Official Android Mobile Device Unlock App

To make the unlock process easier, the Mobile Device Unlock app had been pre-installed by two major carriers in the US, T- Mobile and MetroPCS. Through this app, we are now able to remotely register any IMEI as “Eligible” in your carrier’s database without the need for an unlock code. However, this only works on compatible devices, please visit list at the bottom.

Good news! Turn around is less than 2 business days!

How does it work?

 

Select one of these two services below to unlock with “Mobile Device Unlock

Mobile Device Unlock Service for T-Mobile Mobile Device Unlock App for MetroPCS

  1. From that Application list, tap Device Unlock.
  2. Tap Continue.
  3. Choose the desired device unlock type: Permanent Unlock
  4. If successful, restart the device to apply the settings.

Note: If you do not restart the device, you will have a persistent alert in the notification tray.) 

How to use android official mobile device unlock app

You need not visit any T-Mobile or MetroPCS store to get your device unlocked. The Mobile Device Unlock app allows an unlock request right where you are at the moment.

 

However, please note the following preconditions for us to successfully unlock your device:
1. The Mobile Device Unlock app works only with MetroPCS and T-Mobile devices. Any device from another carrier will not unlock using this process.
2. Make sure your phone is “clean”; not blacklisted nor reported as lost or stolen. We don’t have any blacklist “cleaning” service and there’s no refund if your phone is blacklisted.
3. Before you order, make sure that the error you are getting when trying to use the app for unlocking is, “Unlock Failed: This mobile wireless device is not eligible for unlocking. For Device Unlock eligibility details, please go online or contact Customer Care.
4. If you are getting a different error, please check troubleshooting steps before you order any unlock from us. We will not be able to fulfill any unlock request unless your other phone issues are fixed.
5. Make sure you are ordering the right unlock service for your phone/device, choose your carrier correctly.
6. Make sure your phone can communicate with “Device Unlock App” server BEFORE you make any unlock order from us. If you are getting a “Serving not responding, please try again later” error, it means that your phone isn’t communicating with your carrier’s server. Check troubleshooting steps for more.
7. Make sure your phone is with its original software and IMEI. If you installed a custom software prior to your unlock order, it will not be possible for the app to work. Also, make sure that your phone has the latest software. There’s no refund for unsupported software fault.
8. Before starting the unlock process on your mobile phone, make sure that you have an active 3G/ 4G/ LTE or wifi connection. If your internet connection isn’t reliable, there’s a possibility that the unlock will be unsuccessful. We can’t retract the process, so we need to do it right the first time. There’s no refund for an unreliable internet or data fault.
9. Once you receive an email notification from us, make sure you follow all the necessary instructions or order prerequisites, take note that it varies per carrier, but we always ask everyone to try to unlock their device using the app before proceeding with their order. This way we will know the exact error that you are getting for us to know whether your device can be unlocked with us.
10. If in case, you have not followed all the instructions or have withheld important information from us that caused the unlock process to be unsuccessful, we will be unable to provide any refund.
11. Make sure your device memory is managed properly, and clear all cache.
12. Always restart your device after the unlock process. You’ll have to see a pop up every now and then.

 

Error Types and Troubleshooting Steps

Error Message Information / Troubleshooting
Device not recognized by your service provider. Please call customer care.
  • Rooting your device will disable the unlock application
  • Download the latest T-Mobile software to continue
Data corrupted during transfer. Please try again.Error during data transfer. Please try again.
  • Ensure the device has stable mobile signal
  • Restart the device and try again
Server not responding. Please try again later.
  • No response is received from the server
  • Try using an alternate internet connection
Failure in processing the request. Please reboot device and try again.
  • Ensure that your device has sufficient memory
  • Restart the device and try again
Unlock Failed: Unlock Approved : Mobile Device is permanently unlocked
  • Solution 1: Perform a hard reset and attempt a second unlock.
  • Solution 2: Perform 2 consecutive hard reset without attempting the unlock and once the second hard reset has been performed attempt the unlock again.
  • Make sure phone has latest Android version available for that device.
No internet connection available. Please try again when internet connection is available.
  • No internet connection is available:
    • Device is not connected to 3G/4G LTE.
    • A non-compatible SIM card is being used,
Unable to connect to the server at this time. Please try back again later.
  • Update the app using the Play Store
  • Attempt the unlock using the mobile network.
Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.
  • The device is not eligible for unlock. (Order the Unlock Service from UnlockBase)
Unlock Failed : System maintenance error, try again later.
  • System Maintenance is currently underway
  • Wait and try again later
Failure in applying the unlock settings. Please try again.
  • The device must be connected to the mobile network (including domestic and international roaming)
  • Disconnect from Wi-Fi and try again.

 

List of Compatible Devices By Carrier

Supported Models from T-Mobile USA Supported Models from MetroPCS USA
  • Alcatel OneTouch Evolve (OT-5024N),
  • Alcatel OneTouch Fierce 4 (OT-5056N),
  • Alcatel OneTouch Fierce XL (OT-5054W),
  • Alcatel OneTouch POP Astro (OT-5042T),
  • Coolpad Catalyst (3622A),
  • Coolpad Defiant,
  • Coolpad Rogue (3320A),
  • HTC 10,
  • HTC One M9,
  • HTC Desire 530,
  • HTC Desire 626s,
  • HTC U11 life,
  • Kyocera Hydro LIFE (C6530),
  • Kyocera Hydro Wave (C6740),
  • Kyocera DuraForce PRO,
  • Kyocera DuraForce XD (E6790),
  • LG Aristo (M210),
  • LG G Stylo (H631),
  • LG G4 (H811),
  • LG G5 (H830),
  • LG G6 (H872),
  • LG K7 (K330),
  • LG K10 (K428SG),
  • LG K20 Plus (TP260),
  • LG Leon LTE (H345),
  • LG Stylo 2 Plus (K550),
  • LG Stylo 3 PLUS (TP450),
  • LG V10 (H901),
  • LG V20 (H918),
  • LG V30 (H932),
  • LG V30+ (H932U),
  • Motorola moto e⁴,
  • Motorola Moto Z Force,
  • Samsung Galaxy Avant (SM-G386T),
  • Samsung Galaxy J3 Prime (SM-J327T),
  • Samsung Galaxy J7 (SM-J700T),
  • Samsung Galaxy J7 Prime (SM-J727T),
  • Samsung Galaxy On5 (SM-G550T),
  • Samsung Galaxy S6 (SM-G920T),
  • Samsung Galaxy S6 Edge (SM-G925T),
  • Samsung Galaxy S6 Edge+ (SM-G928T),
  • Samsung Galaxy S7 (SM-G930T),
  • Samsung Galaxy S7 Edge (SM-G935T),
  • Samsung Galaxy S8 (SM-G950T),
  • Samsung Galaxy S8+ (SM-G955T),
  • Samsung Galaxy Note 5 (SM-N920T),
  • Samsung Galaxy Note 7 (SM-N930T),
  • Samsung Galaxy Note 8 (SM-N950T),
  • Samsung Galaxy Grand Prime (SM-G530T),
  • Samsung Galaxy Core Prime (SM-G360T),
  • Sony Xperia Z3 (D6616),
  • T-Mobile REVVL,
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Obsidian (Z820),
  • ZTE Zinger (Z667T),
  • ZTE Zmax Pro (Z981).
  • Alcatel A30 Fierce (OT-5049Z),
  • Alcatel One TouchFierce XL (OT-5054N),
  • Alcatel One TouchFierce 4 (OT-5056N),
  • Alcatel TRU (OT-5065N),
  • Coolpad Catalyst (3622A),
  • Coolpad Defiant (3632A),
  • HTC Desire 530,
  • HTC Desire 626s,
  • Kyocera Hydro ELITE (C6740 & C6740N),
  • LG Aristo (MS210),
  • LG Aristo 2 (LMX210MA),
  • LG Leon 4G LTE (MS345),
  • LG G Stylo (MS631),
  • LG K7 (MS330),
  • LG K10 (MS428),
  • LG K20 Plus (MP260),
  • LG G Stylo (MS631),
  • LG Stylo 2 Plus (MS550),
  • LG Stylo 3 PLUS (MP450),
  • Motorola moto e⁴,
  • Samsung Galaxy J3 Prime (SM-J327T1),
  • Samsung Galaxy J7 (SM-J700T1),
  • Samsung Galaxy J7 Prime (SM-J727T1),
  • Samsung Galaxy On5 (SM-G550T1),
  • Samsung Galaxy S7 (SM-G930T1),
  • Samsung Galaxy S8 (SM-G950T1),
  • Samsung Galaxy S8+ (SM-G955T1),
  • Samsung Galaxy Core Prime (SM-G360T1),
  • Samsung Galaxy Grand Prime (SM-G530T1),
  • ZTE Avid 4 (Z855),
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Blade Z Max (Z982),
  • ZTE Obsidian (Z820),
  • ZTE Zmax Pro (Z981).

 

Select one of these two services below to unlock with “Mobile Device Unlock

Mobile Device Unlock Service for T-Mobile Mobile Device Unlock App for MetroPCS

Mobile Device Unlock App (Android) - Troubleshooting

Device Unlock is an Android app that allows you to request and apply a mobile device unlock directly from the device. This allows you to automatically apply Mobile Device Unlock to the device without using a manual code. When your phone is locked with “Mobile Device Unlock” it’s totally useless to order an unlock code.

Only supported devices (see below) may download the app or have it pre-installed. Supported devices may download the app from: Google Play.

Supported Models from T-Mobile USA Supported Models from MetroPCS USA
  • Alcatel OneTouch Evolve (OT-5024N),
  • Alcatel OneTouch Fierce 4 (OT-5056N),
  • Alcatel OneTouch Fierce XL (OT-5054W),
  • Alcatel OneTouch POP Astro (OT-5042T),
  • Coolpad Catalyst (3622A),
  • Coolpad Defiant,
  • Coolpad Rogue (3320A),
  • HTC 10,
  • HTC One M9,
  • HTC Desire 530,
  • HTC Desire 626s,
  • HTC U11 life,
  • Kyocera Hydro LIFE (C6530),
  • Kyocera Hydro Wave (C6740),
  • Kyocera DuraForce PRO,
  • Kyocera DuraForce XD (E6790),
  • LG Aristo (M210),
  • LG G Stylo (H631),
  • LG G4 (H811),
  • LG G5 (H830),
  • LG G6 (H872),
  • LG K7 (K330),
  • LG K10 (K428SG),
  • LG K20 Plus (TP260),
  • LG Leon LTE (H345),
  • LG Stylo 2 Plus (K550),
  • LG Stylo 3 PLUS (TP450),
  • LG V10 (H901),
  • LG V20 (H918),
  • LG V30 (H932),
  • LG V30+ (H932U),
  • Motorola moto e⁴,
  • Motorola Moto Z Force,
  • Samsung Galaxy Avant (SM-G386T),
  • Samsung Galaxy J3 Prime (SM-J327T),
  • Samsung Galaxy J7 (SM-J700T),
  • Samsung Galaxy J7 Prime (SM-J727T),
  • Samsung Galaxy On5 (SM-G550T),
  • Samsung Galaxy S6 (SM-G920T),
  • Samsung Galaxy S6 Edge (SM-G925T),
  • Samsung Galaxy S6 Edge+ (SM-G928T),
  • Samsung Galaxy S7 (SM-G930T),
  • Samsung Galaxy S7 Edge (SM-G935T),
  • Samsung Galaxy S8 (SM-G950T),
  • Samsung Galaxy S8+ (SM-G955T),
  • Samsung Galaxy Note 5 (SM-N920T),
  • Samsung Galaxy Note 7 (SM-N930T),
  • Samsung Galaxy Note 8 (SM-N950T),
  • Samsung Galaxy Grand Prime (SM-G530T),
  • Samsung Galaxy Core Prime (SM-G360T),
  • Sony Xperia Z3 (D6616),
  • T-Mobile REVVL,
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Obsidian (Z820),
  • ZTE Zinger (Z667T),
  • ZTE Zmax Pro (Z981).
  • Alcatel A30 Fierce (OT-5049Z),
  • Alcatel One TouchFierce XL (OT-5054N),
  • Alcatel One TouchFierce 4 (OT-5056N),
  • Alcatel TRU (OT-5065N),
  • Coolpad Catalyst (3622A),
  • Coolpad Defiant (3632A),
  • HTC Desire 530,
  • HTC Desire 626s,
  • Kyocera Hydro ELITE (C6740 & C6740N),
  • LG Aristo (MS210),
  • LG Aristo 2 (LMX210MA),
  • LG Leon 4G LTE (MS345),
  • LG G Stylo (MS631),
  • LG K7 (MS330),
  • LG K10 (MS428),
  • LG K20 Plus (MP260),
  • LG G Stylo (MS631),
  • LG Stylo 2 Plus (MS550),
  • LG Stylo 3 PLUS (MP450),
  • Motorola moto e⁴,
  • Samsung Galaxy J3 Prime (SM-J327T1),
  • Samsung Galaxy J7 (SM-J700T1),
  • Samsung Galaxy J7 Prime (SM-J727T1),
  • Samsung Galaxy On5 (SM-G550T1),
  • Samsung Galaxy S7 (SM-G930T1),
  • Samsung Galaxy S8 (SM-G950T1),
  • Samsung Galaxy S8+ (SM-G955T1),
  • Samsung Galaxy Core Prime (SM-G360T1),
  • Samsung Galaxy Grand Prime (SM-G530T1),
  • ZTE Avid 4 (Z855),
  • ZTE Avid Plus (Z828),
  • ZTE Avid Trio (Z833),
  • ZTE Blade Z Max (Z982),
  • ZTE Obsidian (Z820),
  • ZTE Zmax Pro (Z981).

It’s very important to order the unlock service of your Cell Phone using the correct service.

Mobile Device Unlock App for T-Mobile Mobile Device Unlock App for MetroPCS

How to apply a “Mobile Device Unlock”

  1. From that Application list, tap Device Unlock.
  2. Tap Continue.
  3. Choose the desired device unlock type: Permanent Unlock
  4. If successful, restart the device to apply the settings.

Note: If you do not restart the device, you will have a persistent alert in the notification tray.

 

Troubleshooting “Mobile Device Unlock” app

  1. Check that you have an active data connection.
  2. Clear the application cache.
  3. Check that the device memory is properly managed.
  4. Restart the device and try again.

If you receive an error, review the following table for troubleshooting:

Error Message Information / Troubleshooting
Device not recognized by your service provider. Please call customer care.
  • Rooting your device will disable the unlock application
  • Download the latest T-Mobile software to continue
Data corrupted during transfer. Please try again.Error during data transfer. Please try again.
  • Ensure the device has stable mobile signal
  • Restart the device and try again
Server not responding. Please try again later.
  • No response is received from the server
  • Try using an alternate internet connection
Failure in processing the request. Please reboot device and try again.
  • Ensure that your device has sufficient memory
  • Restart the device and try again
Unlock Failed: Unlock Approved : Mobile Device is permanently unlocked
  • Solution 1: Perform a hard reset and attempt a second unlock.
  • Solution 2: Perform 2 consecutive hard reset without attempting the unlock and once the second hard reset has been performed attempt the unlock again.
  • Make sure phone has latest Android version available for that device.
No internet connection available. Please try again when internet connection is available.
  • No internet connection is available:
    • Device is not connected to 3G/4G LTE.
    • A non-compatible SIM card is being used,
Unable to connect to the server at this time. Please try back again later.
  • Update the app using the Play Store
  • Attempt the unlock using the mobile network.
Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.
  • The device is not eligible for unlock. (Order the Unlock Service from UnlockBase)
Unlock Failed : System maintenance error, try again later.
  • System Maintenance is currently underway
  • Wait and try again later
Failure in applying the unlock settings. Please try again.
  • The device must be connected to the mobile network (including domestic and international roaming)
  • Disconnect from Wi-Fi and try again.

 

  1. Make sure you use the original Stock ROM (no custom Firmware like CyanogenMod, or Unbranded ROM).
  2. Make sure you’re using the latest version of Firmware for your Cell Phone.
  3. Finally (after upgrade) perform a Hard Reset on your Cell Phone.
  4. Turn off 3G/LTE and force the use of a local WiFi Hotspot.
  5. Make sure you use home Wifi (and not a public/company WiFi since they might limit somehow your internet usage).

 

Select one of these two services below to unlock with “Mobile Device Unlock

Mobile Device Unlock App for MetroPCS   Mobile Device Unlock Service for T-Mobile

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