{"id":2385,"date":"2016-01-15T13:31:18","date_gmt":"2016-01-15T13:31:18","guid":{"rendered":"https:\/\/blog.unlockbase.com\/?p=2385"},"modified":"2019-09-23T16:47:18","modified_gmt":"2019-09-23T16:47:18","slug":"mobile-device-unlock-app-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.unlockbase.com\/blog\/mobile-device-unlock-app-troubleshooting\/","title":{"rendered":"Mobile Device Unlock App (Android) &#8211; Troubleshooting"},"content":{"rendered":"<p align=\"center\"><img decoding=\"async\" class=\"alignnone size-full wp-image-2407\" src=\"https:\/\/www.unlockbase.com\/blog\/wp-content\/mobile-device-unlock-app-troubleshooting.jpg\" alt=\"Mobile Device Unlock App (Android) - Troubleshooting\" width=\"560\" height=\"300\" srcset=\"https:\/\/www.unlockbase.com\/blog\/wp-content\/mobile-device-unlock-app-troubleshooting.jpg 560w, https:\/\/www.unlockbase.com\/blog\/wp-content\/mobile-device-unlock-app-troubleshooting-300x160.jpg 300w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/p>\n<p align=\"justify\"><strong>Device Unlock<\/strong> is an Android app that allows you to request and apply a mobile device unlock directly from the device. This allows you to automatically apply <strong>Mobile Device Unlock<\/strong> to the device without using a manual code. When your phone is locked with &#8220;Mobile Device Unlock&#8221; it&#8217;s totally useless to <a href=\"https:\/\/www.unlockbase.com\/unlock-phone\/\">order an unlock code<\/a>.<\/p>\n<p>Only supported devices (see below) may download the app or have it pre-installed. Supported devices may download the app from: <a class=\"jive-link-external-small\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.tmobile.simlock&amp;hl=en\" rel=\"nofollow\">Google Play<\/a>.<\/p>\n<table style=\"width: 100%;\">\n<thead>\n<tr style=\"background-color: #5488ba; color: white;\">\n<th style=\"width: 50%;\"><strong>Supported Models from\u00a0T-Mobile USA<\/strong><\/th>\n<th><strong>Supported Models from\u00a0MetroPCS USA<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>Alcatel OneTouch Evolve (OT-5024N),<\/li>\n<li>Alcatel OneTouch Fierce 4 (OT-5056N),<\/li>\n<li>Alcatel OneTouch Fierce XL (OT-5054W),<\/li>\n<li>Alcatel OneTouch POP Astro (OT-5042T),<\/li>\n<li>Coolpad Catalyst (3622A),<\/li>\n<li>Coolpad Defiant,<\/li>\n<li>Coolpad Rogue (3320A),<\/li>\n<li>HTC 10,<\/li>\n<li>HTC One M9,<\/li>\n<li>HTC Desire 530,<\/li>\n<li>HTC Desire 626s,<\/li>\n<li>HTC U11 life,<\/li>\n<li>Kyocera Hydro LIFE (C6530),<\/li>\n<li>Kyocera Hydro Wave (C6740),<\/li>\n<li>Kyocera DuraForce PRO,<\/li>\n<li>Kyocera DuraForce XD (E6790),<\/li>\n<li>LG Aristo (M210),<\/li>\n<li>LG Aristo 2 Plus (X212TAL),<\/li>\n<li>LG G Stylo (H631),<\/li>\n<li>LG G4 (H811),<\/li>\n<li>LG G5 (H830),<\/li>\n<li>LG G6 (H872),<\/li>\n<li>LG G7 ThinQ (LMG710TM),<\/li>\n<li>LG K7 (K330),<\/li>\n<li>LG K10 (K428SG),<\/li>\n<li>LG K20 Plus (TP260),<\/li>\n<li>LG K30 (X410TK),<\/li>\n<li>LG Leon LTE (H345),<\/li>\n<li>LG Q7+ (Q610TA),<\/li>\n<li>LG Stylo 2 Plus (K550),<\/li>\n<li>LG Stylo 3\u00a0PLUS (TP450),<\/li>\n<li>LG Stylo 4 (Q710TS),<\/li>\n<li>LG V10 (H901),<\/li>\n<li>LG V20 (H918),<\/li>\n<li>LG V30 (H932),<\/li>\n<li>LG V30+ (H932U),<\/li>\n<li>LG V40 ThinQ (V405TAB),<\/li>\n<li>Motorola moto e4,<\/li>\n<li>Motorola moto\u00a0e5 Play (XT1921-3),<\/li>\n<li>Motorola moto\u00a0e5 Plus,<\/li>\n<li>Motorola Moto Z Force,<\/li>\n<li>Samsung Galaxy\u00a0Avant (SM-G386T),<\/li>\n<li>Samsung Galaxy J3 Prime (SM-J327T),<\/li>\n<li>Samsung Galaxy J3 Star (SM-J337T),<\/li>\n<li>Samsung Galaxy J7 (SM-J700T),<\/li>\n<li>Samsung Galaxy J7 Prime (SM-J727T),<\/li>\n<li>Samsung Galaxy J7 Star (SM-J737T),<\/li>\n<li>Samsung Galaxy On5 (SM-G550T),<\/li>\n<li>Samsung Galaxy S6 (SM-G920T),<\/li>\n<li>Samsung Galaxy S6 Edge (SM-G925T),<\/li>\n<li>Samsung Galaxy S6 Edge+ (SM-G928T),<\/li>\n<li>Samsung Galaxy S7 (SM-G930T),<\/li>\n<li>Samsung Galaxy S7 Edge (SM-G935T),<\/li>\n<li>Samsung Galaxy S8 (SM-G950T),<\/li>\n<li>Samsung Galaxy S8+ (SM-G955T),<\/li>\n<li>Samsung Galaxy S8 Active (SM-G892U),<\/li>\n<li>Samsung Galaxy S9 (SM-G960U),<\/li>\n<li>Samsung Galaxy S9 Plus (SM-G965U),<\/li>\n<li>Samsung Galaxy S10+ (SM-G975U),<\/li>\n<li>Samsung Galaxy Note 5 (SM-N920T),<\/li>\n<li>Samsung Galaxy Note 7 (SM-N930T),<\/li>\n<li>Samsung Galaxy Note 8 (SM-N950T),<\/li>\n<li>Samsung Galaxy Note 9 (SM-N960U),<\/li>\n<li>Samsung Galaxy Grand Prime (SM-G530T),<\/li>\n<li>Samsung Galaxy Core Prime (SM-G360T),<\/li>\n<li>Sony Xperia Z3 (D6616),<\/li>\n<li>T-Mobile\u00a0REVVL,<\/li>\n<li>T-Mobile\u00a0REVVL Plus,<\/li>\n<li>ZTE Avid Plus (Z828),<\/li>\n<li>ZTE Avid Trio (Z833),<\/li>\n<li>ZTE Obsidian (Z820),<\/li>\n<li>ZTE Zinger (Z667T),<\/li>\n<li>ZTE Zmax Pro (Z981).<\/li>\n<\/ul>\n<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>Alcatel 1X Evolve,<\/li>\n<li>Alcatel 7,<\/li>\n<li>Alcatel A30 Fierce (OT-5049Z),<\/li>\n<li>Alcatel One TouchFierce XL (OT-5054N),<\/li>\n<li>Alcatel One TouchFierce 4 (OT-5056N),<\/li>\n<li>Alcatel TRU (OT-5065N),<\/li>\n<li>Coolpad Catalyst (3622A),<\/li>\n<li>Coolpad Defiant (3632A),<\/li>\n<li>Coolpad Legacy (CP3705A),<\/li>\n<li>HTC Desire 530,<\/li>\n<li>HTC Desire 626s,<\/li>\n<li>Kyocera Hydro ELITE (C6740 &amp; C6740N),<\/li>\n<li>LG Aristo (MS210),<\/li>\n<li>LG Aristo 2 (LMX210MA),<\/li>\n<li>LG Aristo 3 (LMX220MA),<\/li>\n<li>LG Aristo 3+ (LMX220MB),<\/li>\n<li>LG Leon 4G LTE (MS345),<\/li>\n<li>LG G Stylo (MS631),<\/li>\n<li>LG K7 (MS330),<\/li>\n<li>LG K10 (MS428),<\/li>\n<li>LG K20 Plus (MP260),<\/li>\n<li>LG K30 (LMX410MK),<\/li>\n<li>LG K40 (LMX420MM),<\/li>\n<li>LG Q7 Plus, Q7+ (Q610MA),<\/li>\n<li>LG Stylo 2 Plus (MS550),<\/li>\n<li>LG Stylo 3\u00a0PLUS (MP450),<\/li>\n<li>LG Stylo 4 (Q710MS),<\/li>\n<li>LG Stylo 5,<\/li>\n<li>Motorola moto e4,<\/li>\n<li>Motorola moto e5 Play (XT1921-3),<\/li>\n<li>Motorola moto e5 Plus,<\/li>\n<li>Motorola moto G7 Play,<\/li>\n<li>Motorola moto G7 Power,<\/li>\n<li>Samsung Galaxy A6 (SM-A600T1),<\/li>\n<li>Samsung Galaxy A10e (SM-A102U),<\/li>\n<li>Samsung Galaxy A20 (SM-A205U),<\/li>\n<li>Samsung Galaxy J2 (SM-J260T1),<\/li>\n<li>Samsung Galaxy J3 Prime (SM-J327T1),<\/li>\n<li>Samsung Galaxy J7 (SM-J700T1),<\/li>\n<li>Samsung Galaxy J7 Prime (SM-J727T1),<\/li>\n<li>Samsung Galaxy J7 Star ( SM-J737T1),<\/li>\n<li>Samsung Galaxy On5 (SM-G550T1),<\/li>\n<li>Samsung Galaxy S7 (SM-G930T1),<\/li>\n<li>Samsung Galaxy S8 (SM-G950T1),<\/li>\n<li>Samsung Galaxy S8+ (SM-G955T1),<\/li>\n<li>Samsung Galaxy S9 (SM-G960U),<\/li>\n<li>Samsung Galaxy Core Prime (SM-G360T1),<\/li>\n<li>Samsung Galaxy Grand Prime (SM-G530T1),<\/li>\n<li>ZTE Avid 4 (Z855),<\/li>\n<li>ZTE Avid Plus (Z828),<\/li>\n<li>ZTE Avid Trio (Z833),<\/li>\n<li>ZTE Blade Z Max (Z982),<\/li>\n<li>ZTE Obsidian (Z820),<\/li>\n<li>ZTE Zmax Pro (Z981).<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>It&#8217;s very important to order the unlock service of your Cell Phone using the correct service.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.unlockbase.com\/phone-unlocking-service\/tmobile-device-unlock-app-official-unlock\/\"><img decoding=\"async\" class=\"alignnone wp-image-2409 size-full\" src=\"https:\/\/www.unlockbase.com\/blog\/wp-content\/mobile-device-unlock-service-tmobile.png\" alt=\"Mobile Device Unlock App for T-Mobile\" width=\"300\" height=\"60\" \/><\/a> <a href=\"https:\/\/www.unlockbase.com\/phone-unlocking-service\/metropcs-device-unlock-app-official-unlock\/\"><img decoding=\"async\" class=\"alignnone wp-image-2408 size-full\" src=\"https:\/\/www.unlockbase.com\/blog\/wp-content\/mobile-device-unlock-service-metropcs.png\" alt=\"Mobile Device Unlock App for MetroPCS\" width=\"300\" height=\"60\" \/><\/a><\/p>\n<h3>How to apply a &#8220;Mobile Device Unlock&#8221;<\/h3>\n<ol>\n<li>From that Application list, tap <strong>Device Unlock<\/strong>.<\/li>\n<li>Tap <strong>Continue<\/strong>.<\/li>\n<li>Choose the desired device unlock type:\u00a0<strong>Permanent Unlock<\/strong><\/li>\n<li>If successful, restart the device to apply the settings.<\/li>\n<\/ol>\n<p><strong>Note:<\/strong> If you do not restart the device, you will have a persistent alert in the notification tray.<\/p>\n<p>&nbsp;<\/p>\n<h3>Troubleshooting &#8220;Mobile Device Unlock&#8221; app<\/h3>\n<ol>\n<li>Check that you have an active data connection.<\/li>\n<li>Clear the application cache.<\/li>\n<li>Check that the device memory is properly managed.<\/li>\n<li>Restart the device and try again.<\/li>\n<\/ol>\n<p>If you receive an error, review the following table for troubleshooting:<\/p>\n<table>\n<thead>\n<tr style=\"background-color: #5488ba; color: white;\">\n<th style=\"width: 50%;\"><strong>Error Message<\/strong><\/th>\n<th><strong>Information \/ Troubleshooting<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Device not recognized by your service provider. Please call customer care.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>Rooting your device will disable the unlock application<\/li>\n<li>Download the latest T-Mobile or MetroPCS software to continue<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #eee;\">\n<td>Data corrupted during transfer. Please try again.Error during data transfer. Please try again.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>Ensure the device has stable mobile signal<\/li>\n<li>Restart the device and try again<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Server not responding. Please try again later.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>No response is received from the server<\/li>\n<li>Try using an alternate internet connection<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #eee;\">\n<td>Failure in processing the request. Please reboot device and try again.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>Ensure that your device has sufficient memory<\/li>\n<li>Restart the device and try again<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Unlock Failed: Unlock Approved : Mobile Device is permanently unlocked<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>Solution 1: Perform a hard reset and attempt a second unlock.<\/li>\n<li>Solution 2: Perform 2 consecutive hard reset without attempting the unlock and once the second hard reset has been performed attempt the unlock again.<\/li>\n<li>Make sure phone has latest Android version available for that device.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #eee;\">\n<td>No internet connection available. Please try again when internet connection is available.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>No internet connection is available:\n<ul style=\"margin: 0 0 0 1px;\">\n<li>Device is not connected to 3G\/4G LTE.<\/li>\n<li>A non-compatible\u00a0SIM card is being used,<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Unable to connect to the server at this time. Please try back again later.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>Update the app using the Play Store<\/li>\n<li>Attempt the unlock using the mobile network.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #eee;\">\n<td>Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>The device is not eligible for unlock. (Order the Unlock Service from UnlockBase)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>Unlock Failed : System maintenance error, try again later.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>System Maintenance is currently underway<\/li>\n<li>Wait and try again later<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"background-color: #eee;\">\n<td>Failure in applying the unlock settings. Please try again.<\/td>\n<td>\n<ul style=\"margin: 0 0 0 1px;\">\n<li>The device must be connected to the mobile network (including domestic and international roaming)<\/li>\n<li>Disconnect from Wi-Fi and try again.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"text-align: left;\">Make sure you use the original Stock ROM (<em>no custom Firmware\u00a0like\u00a0CyanogenMod, or\u00a0Unbranded ROM).<\/em><\/li>\n<li style=\"text-align: left;\">Make sure you&#8217;re using the latest version of Firmware for your Cell Phone.<\/li>\n<li style=\"text-align: left;\">Finally (after upgrade) perform a <a href=\"http:\/\/www.hardreset.info\" rel=\"nofollow\">Hard Reset<\/a> on your Cell Phone.<\/li>\n<li style=\"text-align: left;\">Turn off 3G\/LTE and force the use of a local WiFi Hotspot.<\/li>\n<li style=\"text-align: left;\">Make sure you use home Wifi (and not a public\/company WiFi since they might limit somehow your internet usage).<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">Select one of these two services below to unlock with &#8220;<strong>Mobile Device Unlock<\/strong>&#8220;<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.unlockbase.com\/phone-unlocking-service\/metropcs-device-unlock-app-official-unlock\/\"><img decoding=\"async\" class=\"alignnone wp-image-2408 size-full\" src=\"https:\/\/www.unlockbase.com\/blog\/wp-content\/mobile-device-unlock-service-metropcs.png\" alt=\"Mobile Device Unlock App for MetroPCS\" width=\"300\" height=\"60\" \/><\/a>\u00a0 \u00a0<a href=\"https:\/\/www.unlockbase.com\/phone-unlocking-service\/tmobile-device-unlock-app-official-unlock\/\"><img decoding=\"async\" class=\"alignnone wp-image-2409 size-full\" src=\"https:\/\/www.unlockbase.com\/blog\/wp-content\/mobile-device-unlock-service-tmobile.png\" alt=\"Mobile Device Unlock Service for T-Mobile\" width=\"300\" height=\"60\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Device Unlock is an Android app that allows you to request and apply a mobile device unlock directly from the device. This allows you to automatically apply Mobile Device Unlock to the device without using a manual code. When your phone is locked with &#8220;Mobile Device Unlock&#8221; it&#8217;s totally useless to order an unlock code. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[104,5,160,148,159,36],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mobile Device Unlock App (Android) - Troubleshooting<\/title>\n<meta name=\"description\" content=\"Step by Step guide to unlock your cell phone with &quot;Mobile Device Unlock App&quot; with the most comprehensive troubleshooting. 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